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Our Terms and Conditions

These Terms and Conditions govern your use of our platform at sharkcasino-aud.com. By registering an account or placing a wager you accept every clause set out below.

Accepting Our Terms

When you create an account with us, tick the acceptance box, or use any part of our platform, you enter a binding agreement with Shark Gaming Ltd. (Malta) under licence MGA/B2C/531/2019 issued by the Malta Gaming Authority. The agreement takes effect the moment your registration is completed and continues until your account is closed by you or by us.

  • By accepting these terms you confirm you have read, understood and agreed to every clause on this page.
  • If you do not agree with any part of these terms, you must not register or continue using our platform.
  • Your continued use of the platform after we publish an update counts as acceptance of the updated terms.

Who Can Register

Age, residency and account rules

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to hold an account with us. We are required to verify your age and identity before your first withdrawal, so we ask for a government-issued ID, proof of address and verification of your payment method. Players resident in the United States, United Kingdom, France, Spain, Italy, the Netherlands, Belgium or Portugal may not register or play.

  • One account per person, per household, per IP address and per payment method. Duplicate accounts are closed and balances may be forfeited.
  • You must provide accurate, current and complete information during registration and keep it up to date.
  • You are responsible for keeping your login credentials confidential. Activity under your account is deemed to be yours.
  • You must not register if you are acting on behalf of another person or if a self-exclusion or gambling restriction applies to you.

Deposits and Withdrawals

Payments, verification and dormant accounts

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Tether and Bank Transfer. The minimum deposit and minimum withdrawal are each 30 AUD, and we charge no fees on deposits or withdrawals. Withdrawals are capped at 8,000 AUD per day and are processed within the timeframes below once KYC verification is complete. E-wallet withdrawals are completed within 0 to 24 hours, crypto withdrawals within up to 1 hour, card withdrawals within 1 to 3 days, and bank transfers within 3 to 5 days.

  • Funds must originate from a payment method held in your own name. Third-party deposits are rejected.
  • We verify identity, address and payment method before your first withdrawal, as required by our licence.
  • An account with no login or transaction activity for 12 consecutive months is treated as dormant, and we may apply a reasonable administrative fee or close the account after notice.
  • Withdrawals may be delayed pending source-of-funds checks where required by anti-money-laundering rules.

Bonus Rules You Accept

Wagering, stakes and expiry

Bonuses and promotions on our platform, including the welcome package, cashback, reload offers and free spins, carry conditions you accept when you opt in. The specific wagering requirement, eligible games and expiry period for each offer are stated on the promotion page at the time you claim it. General rules apply to every bonus unless a promotion page states otherwise.

  • Bonus funds must be wagered the stated number of times before any winnings become withdrawable.
  • The maximum bet allowed while a bonus is active is capped; exceeding it may void the bonus and any winnings.
  • Some games are excluded or contribute at a reduced rate toward wagering; the contribution table is published with each offer.
  • Bonuses expire after the stated validity period, and unused bonus funds and winnings are removed on expiry.
  • One bonus per person, per household and per payment method. Stacking or re-claiming offers is not permitted.

Conduct We Prohibit

Fraud, abuse and unfair play

We operate a fair platform and act firmly against misuse. If we detect prohibited conduct we may suspend your account, void wagers and bonuses, withhold winnings and terminate the agreement.

  • Fraudulent deposits, stolen payment details, chargebacks or deposit disputes initiated after gambling losses.
  • Multiple accounts created to claim the same offer more than once, also known as bonus abuse.
  • Collusion, exploitation of software errors or game glitches, or the use of bots, scripts and automated tools.
  • Masking your location with a VPN, proxy or similar technology to access our platform from a restricted country.
  • Any attempt to interfere with, reverse-engineer or gain unauthorised access to our systems.

Play Responsibly With Us

Limits, reminders and self-exclusion

We hold a duty of care under our licence, and we take it seriously. You may set deposit limits, loss limits and session reminders in your account settings at any time, and you may request a cooling-off period or full self-exclusion by contacting our support team. Once a self-exclusion is registered we will close your account for the chosen period and remove you from marketing communications. If we notice signs of gambling harm in your play patterns, we are obliged to contact you and may apply protective measures. Free confidential support is available in Australia through Gambling Help Online on 1800 858 858.

  • Deposit and loss limits can be set daily, weekly or monthly and reduced immediately; increases take effect after a waiting period.
  • Self-exclusion periods range from a short cooling-off break to a permanent closure.
  • Never gamble with money you cannot afford to lose, and treat our platform as entertainment, not income.

Closing Accounts and Complaints

Your rights and our procedure

You may close your account at any time by contacting [email protected] or via live chat, which is available 24/7. We will confirm closure in writing and return any withdrawable balance to a payment method in your name. We may also close an account where these terms are breached, where a legal obligation requires it, or where we reasonably believe play presents a risk of harm.

  • Complaints are first raised with our support team, which aims to acknowledge and resolve matters promptly.
  • If you are unsatisfied with the outcome, you may escalate to the Malta Gaming Authority as our regulator.
  • These terms are governed by the laws of Malta, and the courts of Malta have jurisdiction over disputes, without prejudice to mandatory consumer rights in your country of residence.

How We Update Terms

We may amend these Terms and Conditions from time to time to reflect changes in law, licence conditions, our products or responsible-gaming obligations. Updates are published on this page with a revised version date, and where a change materially affects your rights we will also notify you by email or an in-platform message before it takes effect. Continued use of our platform after the effective date means you accept the revised terms. If you disagree with an update, you may close your account before that date and withdraw any balance in the usual way. We recommend you review this page regularly so you stay informed of the clauses that apply to your play at Shark Casino.

Frequently Asked Questions

How old do I have to be to play at Shark Casino?

You must be at least 18 years old, or the higher legal gambling age in your jurisdiction, and you must not reside in a restricted country.

Can I hold more than one account?

No. We allow one account per person, per household, per IP address and per payment method. Duplicate accounts are closed and winnings may be forfeited.

When do I need to complete KYC verification?

We verify your ID, proof of address and payment method before your first withdrawal, as required by our MGA licence. Earlier checks may occur at any time.

What happens to my account if I stop using it?

If there is no login or transaction activity for 12 consecutive months, the account is treated as dormant and may be subject to an administrative fee or closure after notice.

Can I set limits or self-exclude?

Yes. Deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion are available through your account settings or our 24/7 support team.