Responsible Gaming at Shark Casino

Gambling should stay a form of paid entertainment, never a way to make money or escape stress. This page sets out, in plain terms, the limits you can set on your own account today, how our self-exclusion works, and where to find free, confidential help anywhere in Australia.

Our Commitment to Your Wellbeing

We hold an MGA licence (MGA/B2C/531/2019), and player protection is a condition of it, not a marketing line. Since 2005 we have built our safer-gambling programme around one principle: you should always be the one in control of your play.

Behind the scenes our team monitors account behaviour for patterns that concern us, such as sharp deposit escalations, prolonged night sessions or repeated top-ups after losses. When a pattern appears, we reach out privately and, where appropriate, suggest a limit or a break before the situation worsens.

• Reality check reminders on screen every 30, 60 or 90 minutes, showing session length and net result.
• Behavioural monitoring flagged by our compliance team under MGA guidance.
• Training for every support agent in recognising and responding to signs of gambling harm.
• No deposit offers, bonuses or win messages sent to accounts with an active limit or exclusion.

Spotting the Warning Signs

Problem gambling rarely announces itself. These are the signals our players report most often, and the same ones our support team is trained to listen for. One item on its own is not proof of a problem, but several together are worth taking seriously.

If any of the points below ring true for you or someone close to you, the tools in the next section are a good first step, and the free services listed further down this page are the next one.

• Chasing losses with larger or more frequent deposits to win money back.
• Playing for longer than planned, or being unable to stop a session at a set time.
• Hiding the amount of time or money spent on gambling from family or friends.
• Borrowing money, using credit cards or dipping into essential funds to keep playing.
• Feeling restless, irritable or low when trying to cut down on play.
• Gambling to escape stress, anxiety or loneliness rather than for enjoyment.
• Neglecting work, study, sleep or relationships because of sessions.
• Lying about wins, or downplaying losses when asked about them.

Tools You Can Set Today

Every tool below takes effect immediately and works on your whole account, desktop and mobile alike. You can activate them yourself in My Account, under the Responsible Gaming tab, or ask our 24/7 live chat to apply them for you. Limits lower instantly; raising one back up triggers a 24 hour cooling period so the change is a considered decision, not an impulse.

• Deposit limit: caps the amount you can deposit per day, week or month, set in My Account, Responsible Gaming.
• Loss limit: a separate ceiling on net losses over a period, applied under the same tab.
• Wagering limit: restricts total bet amounts before a period lock kicks in, available on request via live chat.
• Session timeout: logs you out automatically after your chosen duration, set in My Account.
• Reality check reminders: on-screen pop-ups every 30, 60 or 90 minutes with session time and net result.
• Cooling-off period: a short break from 24 hours to 30 days, activated in one click under Responsible Gaming.
• Self-exclusion: a formal, longer break with account closure steps, detailed in the next section.

How Our Self Exclusion Works

Durations and what we close

Self-exclusion is the strongest tool we offer. Choose it through Responsible Gaming in My Account or by email to [email protected], and we process it the same day. During the exclusion your account is closed to deposits and play, all marketing stops, and reactivation before the term ends is not possible.

• 24 hours, 7 days or 30 days for short, fixed breaks.
• 6 months for a longer reset, our most common choice.
• Permanent closure for good, with no option to reopen.

Keeping Minors Off Our Platform

Our platform is strictly for players aged 18 and over. During KYC we verify your date of birth with a government ID before your first withdrawal, and we can request it earlier whenever anything looks off. Accounts with an unverifiable ID or mismatched details are suspended, and any winnings on them are forfeited.

If minors have access to a device you use for gambling, we ask you to never leave sessions open or save your password on shared machines. Filtering software adds a second layer, and we recommend installing one of the following on family devices.

• Net Nanny (netnanny.com) blocks gambling sites across devices.
• Qustodio (qustodio.com) filters content and sets screen-time rules per child profile.
• CyberPatrol-style parental controls built into Windows and macOS can restrict gambling categories.
• Gamban (gamban.com) blocks gambling across the device, useful for adults cutting access too.

Free Help Across Australia

Limits on our site reduce access; talking to a trained counsellor addresses the cause. These Australian services are free, confidential and available to you, your partner or anyone worried about a player, and none of them contact us or share your details with Shark Casino.

Calling Gambling Help Online is anonymous and staffed by professionals who speak with players and families every day. You do not need to be in crisis to ring.

• Gambling Help Online: 1800 858 858, 24/7, gamblinghelponline.org.au, with free webchat and email counselling.
• Lifeline Australia: 13 11 14, 24/7, lifeline.org.au, for crisis support if gambling is affecting your mental health.
• National Debt Helpline: 1800 007 007, ndh.org.au, free financial counsellors for gambling-related money stress.
• Relationships Australia: 1300 364 277, relationships.org.au, for counselling when gambling strains a household.

Talk to Our Support Team

Our live chat runs 24/7 and every agent is trained in gambling-harm response, so you can raise the topic without embarrassment. You will never be offered a bonus or a reason to keep playing on these calls; the conversation is about limits, breaks or referrals, nothing else. Prefer email? Write to [email protected] with the subject line responsible gaming and we will respond the same day, or start via #/offer-97 and pick your tool from there.

You can also ask us for your full play history, deposits and net position at any time. Seeing the numbers on one page is often the clearest reality check there is, and we will send it within 24 hours of a verified request.

Frequently Asked Questions

Can I set a deposit limit lower than 30 AUD?

Yes. The 30 AUD figure is our minimum deposit per transaction, but your daily, weekly or monthly limit can sit anywhere below it, including zero, which effectively pauses deposits while keeping your account open.

Will I get my balance back if I self-exclude?

Yes. We settle any open bets, then process your full remaining balance as a withdrawal to your verified method before the exclusion starts. Bonuses with unmet wagering are voided per our terms, but your own funds are always yours.

Can I cancel a 6 month self-exclusion after a week?

No. During an active exclusion the account stays closed to you and reactivation requests are refused until the term ends. This design is deliberate, and the 24 hour waiting period on limit increases serves the same purpose.

Does Shark Casino tell anyone that I asked for help?

No. Support conversations, limits and exclusions are confidential between you and us. External services like Gambling Help Online are separate, anonymous and share nothing with us.