Sign In to Shark Casino
Your account is the one place where your balance, bonuses and VIP progress live, so we keep the sign-in process quick and the recovery options clear. This page walks you through logging in on desktop and mobile, resetting your password and sorting out the access problems we hear about most at the support desk.
How to Log In Step by Step
Desktop and mobile browser
We run a fully responsive HTML5 site for iOS and Android, so the sign-in flow is identical whether you are on a laptop or a phone browser. No app download is required.
- Open sharkcasino-aud.com in your browser.
- Tap or click the Log In button in the top right corner.
- Enter the email address registered to your account.
- Type your password and tick Remember Me if you are on a personal device.
- Press Log In and wait for the dashboard to load.
- If a 2FA code is requested, enter the six-digit code from your authenticator app.
Which Credentials We Accept
We sign you in with your registered email address and password. Phone numbers and separate usernames are not part of our login system, so there is one credential pair to remember and one place to recover it if you forget it.
- Email address plus password: the standard method for every account.
- Two-factor authentication: an extra six-digit code from your authenticator app, available once enabled in your account settings.
- Session cookies: keep you logged in on the same device until you log out or the session times out.
Why we use one method
A single email-based credential keeps support verification simple. When you contact us about access, we only need to confirm the email on file before we can help, which cuts recovery time to minutes instead of days.
Reset Your Password Fast
Password resets are self-service and take about two minutes. The reset link we email you stays valid for 24 hours, after which you will need to request a fresh one.
- On the login screen, click Forgot Password.
- Enter the email address registered to your account.
- Open the reset email from [email protected] and click the link within 24 hours.
- Choose a new password with at least 10 characters, mixing letters, numbers and a symbol.
- Log in with your new password straight away.
If the email never arrives
Check your spam or junk folder first, then confirm you typed the address exactly as registered. If the email still has not landed after 10 minutes, message our live chat and we will verify your identity and trigger the reset manually.
Fix Common Sign In Problems
Most failed logins come down to a handful of causes. Match your error message to the table below and apply the fix.
| Problem | Likely cause | Fix |
|---|---|---|
| Wrong password error | Caps Lock on or an old password | Reset your password via Forgot Password |
| Account locked | Several failed attempts in a row | Wait 30 minutes or contact live chat to unlock |
| Verification pending | KYC documents still under review | Wait for our compliance team to finish the check, usually 24 hours |
| Page will not load | Geo restriction or browser cache | Confirm you are outside restricted countries, then clear cookies and retry |
| 2FA code rejected | Phone clock out of sync | Enable automatic time on your device and re-enter the code |
Players in the United States, the United Kingdom, France, Spain, Italy, the Netherlands, Belgium and Portugal cannot access their accounts because of our licence terms. If you are travelling through one of those countries, your session will drop and return once you are back in an permitted region.
How We Protect Your Account
Our side
Every page on sharkcasino-aud.com runs over SSL encryption, so your credentials never travel in plain text. Sessions time out automatically after a period of inactivity, which means a forgotten open tab on a shared computer cannot drain your balance.
- SSL/TLS encryption on all traffic.
- Automatic session timeouts after inactivity.
- Two-factor authentication available in account settings.
- KYC verification (ID, proof of address, payment method) before your first withdrawal.
Your side
Turn on 2FA the day you create your account, use a password you do not reuse anywhere else, and always log out on shared or public devices. Never share your login details with anyone claiming to be staff, because our team will never ask for your password.
Get Help Restoring Access
If none of the fixes above work, our support team can restore your access after verifying your identity. Live chat runs 24/7 with typical first-response times under a few minutes, and email is there for anything that needs document attachments.
- Live chat: available 24/7 directly on the site.
- Email: [email protected], answered around the clock.
- Before you contact us: have your registered email and one recent transaction or deposit detail ready to speed up verification.
Frequently Asked Questions
Can I stay logged in on my phone?
Yes. Tick Remember Me at login on your personal device and your session persists until you log out or the session times out after inactivity. Avoid this on shared devices.
How long is the password reset link valid?
The reset link stays valid for 24 hours. Request a new one if it expires, and check your spam folder before contacting support.
Why was my account locked after several login attempts?
We temporarily lock accounts after repeated failed attempts to block brute-force attacks. The lock lifts after 30 minutes, or immediately if you contact live chat and verify your identity.
Can I log in from any country?
No. Players located in the United States, the United Kingdom, France, Spain, Italy, the Netherlands, Belgium and Portugal cannot access Shark Casino under our MGA licence terms.
Do I need the app to log in on mobile?
No app download is required. Our HTML5 mobile site works in any iOS or Android browser with the same credentials as desktop.